POLICIES

Last updated: 11 December 2025

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ChillOra (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you use ChillOraSkin.com.

Information We Collect

We may collect:

Name and contact details

Billing and delivery addresses

Order and payment information

Device data such as IP address and browser type

Website usage analytics

Information provided through forms or email communication

How We Use Your Information

Your information may be used to:

Process and deliver orders

Provide customer support

Improve website performance and user experience

Send order confirmations and essential notifications

Send marketing emails if you have opted in

Detect and prevent fraudulent activity

Legal Basis for Processing

We process data under:

Contract (fulfilling your order)

Consent (marketing)

Legitimate interests (security, analytics, customer service)

Sharing Your Information

We may share information with trusted third-party partners:

Payment processors such as Stripe or PayPal

Delivery carriers

Website hosting platforms such as Squarespace

We do not sell your personal data.

Your Rights

Under UK GDPR, you have the right to:

Access your data

Request correction or deletion

Withdraw consent

Request portability

Object to certain processing

To exercise your rights, email: info@chilloraskin.com

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Returns & Refunds Policy

We want you to love your ChillOra products. If something isn’t right, we’re here to help.

Returns

For hygiene and safety reasons, we can only accept returns if:

The item is unopened, unused, and in its original packaging, or

The item arrived damaged or faulty

Returns must be requested within 14 days of delivery.

Non-Returnable Items

Opened or used cosmetic products

Partially used kits

Gift cards

Damaged or Faulty Items

If your order arrives damaged, contact us within 48 hours with your order number and photos of the issue.

We will arrange a replacement or refund.

Refunds

Approved refunds will be returned to your original payment method within 3–7 business days after we receive and inspect the item.

To start a return, email: info@chilloraskin.com

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Shipping Policy

Dispatch Times

Orders are typically processed and dispatched within 1–2 business days.

Delivery Times

Estimated delivery:

UK Mainland: 2–4 business days

Northern Ireland/Highlands: 3–6 business days

Shipping Costs

Shipping fees are calculated at checkout. Some items may include free delivery.

Tracking

A tracking link will be emailed once your order is dispatched.

Incorrect Address

Please ensure your delivery address is correct at checkout.

If a parcel is returned due to an incorrect address, a redelivery fee may apply.

Lost Parcels

If your parcel has not arrived after 10 business days, contact us at info@chilloraskin.com.

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Terms & Conditions

By using ChillOraSkin.com, you agree to the following terms:

Product Information

We aim for accurate descriptions and photography.

Natural ingredient variations, packaging updates, or screen display differences may cause slight variations in colour or appearance.

Ordering & Payment

We accept secure payments through methods shown at checkout.

Orders are processed once payment is confirmed.

Medical Disclaimer

ChillOra products are cosmetic. They are not intended to diagnose, treat, cure, or prevent any disease.

Results vary between individuals.

Always patch-test before use.

Intellectual Property

All branding, logos, images, and text on ChillOraSkin.com are owned by ChillOra and may not be reproduced without permission.

Limitation of Liability

ChillOra is not responsible for:

Misuse of products

Allergic reactions

Delays caused by third-party couriers

This does not affect your statutory rights.

Contact

For any questions, email info@chilloraskin.com

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Cookie Policy

What Are Cookies?

Cookies are small files stored on your device to improve website performance and user experience.

Cookies We Use

Essential cookies: Required for basic site functionality

Performance cookies: Anonymous analytics

Functional cookies: Remember user preferences

Marketing cookies: Used for personalised content (if enabled)

Managing Cookies

You can manage or disable cookies via:

The cookie banner on your first visit

Your browser settings

Third-Party Cookies

Cookies may also be placed by:

Squarespace

Google Analytics

Social media integrations

If you have questions about this Cookie Policy, email: info@chilloraskin.com